1. Privacy Statement

    At Mujaaz, we recognize the privacy of our customers and are committed to protecting and securing the personal data collected from you that can be used to identify a person (personal data). This privacy statement clearly explains our approach to using and processing personal data.

     
    Mujaaz respects the privacy and confidentiality of its customers. We protect personal data and documents submitted through our website and mobile application and use them only for legitimate business purposes, including providing translation and certification services, managing customer accounts, processing orders and payments, and providing customer support.
     
    By using our services, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will request your consent before processing your personal data. You may withdraw your consent by contacting us using the contact details at the end of this Policy.
     

    We consider it a model for knowing the possibility of using your consultations from the initial input until that makes it an available station with the regional services used and distinguished by those who are at the acceptance stage in the Kingdom of Saudi Arabia.

  2. Data Collection

     

    We collect the following categories of information:

    Account and contact information: full name, email address, phone number, login details, preferred language, and other information provided when creating or managing an account.

    Documents and files: documents and files uploaded or submitted by users for translation, legal translation, certification, or related services. We may also collect the instructions, language preferences, certification requirements, project details, and communications associated with those documents.

    Orders and billing information: quote details, order details, invoices, billing information, payment status, refunds, transaction references, and customer-support records.

    Technical and usage information: device type, operating system, application version, IP address, browser information, log information, and information about how users interact with our website and application.

    We collect this information when users create an account, request a quote, upload a document, place an order, make a payment, contact customer support, or use our website or application.

  3. Purpose of Data Processing

    We process data to provide services that we offer to users:

    • Sending information, feedback, and important information
    • Improving experience and providing personalized services
    • Communication regarding your account, inquiries, or complaints
    • Managing prizes quickly and efficiently
    • Utilizing information related to articles and precautions

  4. Consent

    By using our website, mobile application, or services, you consent to the collection and processing of your personal data and uploaded documents for the purposes described in this Privacy Policy, where consent is required by applicable law.
     

    You may withdraw your consent at any time by contacting us at info@mujaaz.com. Withdrawal of consent does not affect processing that was lawfully completed before the withdrawal. Please note that withdrawing consent or requesting deletion may affect our ability to provide certain services.

  5. Data Sharing and Disclosure

     
    We may share personal data and uploaded documents only when necessary to provide and manage our services. This may include sharing information with authorized employees, translators, reviewers, certification personnel, hosting and technical service providers, customer-support providers, payment gateways, fraud-prevention providers, professional advisers, auditors, and government or law-enforcement authorities where required or permitted by law.Payments are processed by certified third-party payment service providers, such as Moyasar, or another provider identified at the time of payment. These providers may process payment information under their own privacy policies and applicable legal requirements.We require service providers that process information on our behalf to protect the information and use it only for authorized purposes. We do not sell users’ personal data or make uploaded

  6. Data Security

    We are committed to protecting your data and ensuring its security through strict security measures.

    • Data is encrypted during transmission and storage using SSL/TLS standards.
    • Documents are stored on secure and encrypted AWS S3 servers.
    • Temporary download links expire after 15 minutes.
    • Access is restricted to authorized employees only 

     

    We are committed to keeping users’ personal information and uploaded documents secure and confidential. We use reasonable technical and organizational safeguards, including encryption during transmission and storage, access controls, authentication, secure hosting, monitoring, and confidentiality obligations.Access to uploaded documents is restricted to authorized employees, translators, reviewers, certification personnel, and service providers who need access to perform the requested service. No method of transmission or storage is completely secure, and therefore we cannot guarantee absolute security.

  7. Payment Processing and Apple Pay

     
    Payments may be made through Apple Pay, credit cards, Mada, and other payment methods made available through our payment service providers.Payments are processed securely through certified third-party payment gateways, such as Moyasar. Mujaaz does not directly store full card numbers, card security codes, or other sensitive payment credentials on its own servers. Payment providers may collect, process, and retain payment information in accordance with their own privacy policies and applicable legal requirements.Mujaaz may retain limited transaction information, such as transaction references, payment status, invoices, and refund records, for order management, customer support, accounting, fraud prevention, and legal compliance.

    For inquiries: info@mujaaz.com | 

  8. Your Rights

    You have certain rights regarding your personal data:

    • The right to access your data and obtain a copy of it.
    • The right to request correction of inaccurate data.
    • The right to request deletion of your data under certain circumstances.
    • The right to object to the processing of your data.

     

     
    Subject to applicable law, users may also request deletion of their uploaded documents and personal data, object to or request restriction of certain processing, withdraw consent where processing is based on consent, and request a copy of their personal data where applicable.To exercise these rights, contact us at  info@mujaaz.com. We may need to verify your identity before processing a request. We will respond within the period required by applicable law. We may retain certain information where required by law or where necessary to resolve disputes, prevent fraud, enforce agreements, or comply with accounting and regulatory obligations.

  9. Data Retention and Deletion

     
    We retain account information, uploaded documents, project records, transaction records, and communications only for as long as reasonably necessary to provide our services, manage orders, resolve disputes, prevent fraud, maintain accounting records, and comply with legal obligations.When information is no longer required, we will delete it, anonymize it, or securely isolate it in accordance with our internal procedures and applicable law.

    For inquiries: info@mujaaz.com | 

  10. Cookie Policy

    We use cookies to improve user experience:

    Type Description
    Necessary Enable basic features such as site security and appropriate login announcement.
    Performance Allows understanding and improving site performance
    Functional To enable a feature of personalizing your comments, analyze them, and determine fraud
    Advertising To use advertising films relevant to you
    Analytical

    To enable sharing content from our site

    Users may manage or disable optional cookies through their browser settings and any cookie controls provided on our website. Necessary cookies may remain enabled because they are required for security, login, and basic website functionality.

     

  11. Terms and Conditions

    By using the Mujaaz website and its services, you agree to the following terms and conditions:

    Website Use

    You must use our site for legal purposes only.

    Intellectual Property

    All intellectual property rights in the site and its content remain or belong to Mujaaz or its licensors.

    Law and Jurisdiction

    These terms are subject to the laws of the Kingdom of Saudi Arabia and the jurisdiction of local courts.

  12. Disclaimer

    Our services are provided with reasonable care and professionalism. However, no website, application, or method of electronic transmission can be guaranteed to be completely secure or uninterrupted. Nothing in this Disclaimer limits any rights or protections that cannot be excluded under applicable law.
     
     
    For privacy questions, data-access requests, correction requests, deletion requests, or support:  info@mujaaz.com